YSK: That staying calm and using silence strategically can help you handle difficult or aggressive people more effectively.

Why YSK: When dealing with rude, stubborn, or bossy individuals, reacting emotionally gives them control over the situation. Instead, pausing, speaking in a calm and measured tone, and refusing to be drawn into their negativity forces them to adjust. This technique is used in healthcare, law enforcement, and negotiations to de-escalate conflicts and maintain control. If someone keeps interrupting, stopping mid-sentence and restarting calmly can frustrate them into listening. If nothing works, walking away denies them the reaction they seek.